Sbk21 Privacy Policy – Malaysian User Data Protection
Last updated: January 2026. This policy explains how sbk21 collects, stores, and protects your personal information.
Types of Information We Collect
When you register or use the sbk21 platform, we collect various types of information to ensure our services operate smoothly and securely for all users in Malaysia. The information collected includes:
- Account Information: Full name, email address, phone number, date of birth, and encrypted password collected at registration.
- Identity Verification Information: A copy of your identity card or passport, required for account verification and fund withdrawal.
- Payment Information: Transaction details in Malaysian Ringgit (RM), including the payment method used such as FPX, TNG eWallet, or DuitNow QR. We do not store full card numbers; payment data is processed through secure payment providers.
- Device & Browser Information: IP address, device type, operating system, web browser used, and access time, collected for security and analytics purposes.
- Usage Data: Records of in-platform activity, including games played, betting logs, and interactions with the sbk21 interface.
- Cookies & Tracking: Session data and cookies collected automatically when you visit our website.
How We Use Your Information
Sbk21 uses the information collected solely for legitimate purposes directly related to platform operations. The primary purposes for which data is used are as follows:
- Processing account registration, identity verification, and secure login.
- Verifying and processing deposits and fund withdrawals in Malaysian Ringgit (RM).
- Providing responsive customer support and helping resolve any technical issues.
- Sending important notices relating to your account, policy changes, or security updates.
- Detecting and preventing fraudulent activity, money laundering, or violations of our terms of use.
- Complying with applicable laws and regulations in Malaysia.
- Improving user experience through aggregated, anonymised analysis of platform usage data.
Sbk21 will not use your personal data for third-party marketing purposes without your consent.
Cookies & Tracking Technologies
The sbk21 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly. Cookies allow us to remember your login settings, speed up page loading, and deliver a more personalised experience.
There are two main categories of cookies we use:
- Essential Cookies: Required for core platform operations such as session authentication and account security. These cookies cannot be disabled without affecting platform functionality.
- Analytics Cookies: Used to analyse aggregated usage patterns to help us improve the platform. This data contains no personally identifiable information.
You can manage your cookie settings through your web browser. However, disabling essential cookies may affect your ability to log in or use certain features on the sbk21 platform.
Data Security & Third-Party Sharing
Data Security
Sbk21 takes a multi-layered approach to protecting users' personal data. All data is transmitted over encrypted SSL connections and stored on servers protected by strict access controls. User passwords are stored in hashed format using robust hashing algorithms and are not visible to anyone, including our own staff.
While we take all reasonable precautions, no security system can be guaranteed 100% secure. Users are also responsible for keeping their devices and login credentials safe.
Sharing Information with Third Parties
Sbk21 does not sell or rent users' personal data to any third party for marketing purposes. Information is only shared in the following limited circumstances:
- Payment providers who process your RM transactions, bound by strict confidentiality agreements.
- Malaysian government authorities when required by law or court order.
- Technical service partners who assist in platform operations, subject to data protection agreements.
User Rights, Policy Changes & How to Contact Us
Your Rights as a sbk21 User
As a sbk21 platform user, you have the following rights regarding your personal data:
- Access Rights: You have the right to request a copy of the personal information we hold about your account.
- Right to Rectification: If any information is inaccurate or out of date, you may request a correction through your account settings or by contacting customer support.
- Right to Erasure: You may request account closure and deletion of your personal data, subject to legal requirements for financial record retention that may require us to retain certain data for a specified period.
Changes to This Privacy Policy
Sbk21 reserves the right to modify this Privacy Policy at any time. Users will be notified of any significant changes via a notice on the website or by email. Continued use of the platform after changes are published will be considered acceptance of the updated policy.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding privacy and the protection of your personal data on the sbk21 platform, please reach out to our team. Written enquiries will be responded to within seven (7) business days.
Support email: [email protected]
You may also refer to the FAQ us for quick answers to general questions about privacy and account security.
Use sbk21 with Full Confidence
User privacy and security are our top priorities. Register an account today and enjoy the sbk21 entertainment platform — safe, trusted, and built for you.